Shipping policy

At Rigly, we want to make sure your order arrives safely and you know what to expect every step of the way.

Order Processing
All orders are processed within 1-3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few additional days — we'll notify you by email if this happens.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods (such as major holidays). Occasional delays beyond our estimated window can happen and are outside our direct control — if this occurs, we'll do our best to keep you updated.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Customs, Duties & Taxes
Rigly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages
Rigly is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging, and we will work with you to resolve the issue.

International Shipping
We currently ship to the United States and Canada. If you'd like to see if we ship to your country, please contact us at [your support email].

Questions
If you have any questions about your order or this policy, please contact us at [goodnewseneng71@gmail.com] or through our Contact page.